Terms and Conditions
Last updated: January 2026
Welcome to notsoda.co.za (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and any products or services offered through it. By accessing or using this website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. About Us
This website is operated by Not Soda, based in South Africa.
All references to “we”, “us” or “our” refer to Not Soda.
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by any third party.
You may not:
- Use the website in any way that is unlawful or fraudulent
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware, or any harmful technology
We reserve the right to suspend or terminate access if these Terms are breached.
3. Products and Services
All products and services displayed on this website are subject to availability.
We reserve the right to:
- Modify or discontinue any product or service without notice
- Limit quantities purchased per order
- Refuse service at our discretion
Product descriptions and images are provided for illustrative purposes and may vary slightly from the final product.
4. Pricing and Payment
All prices are displayed in South African Rand (ZAR) unless stated otherwise and may include or exclude VAT, as indicated.
We reserve the right to:
- Change prices at any time without prior notice
- Correct pricing errors
Payment must be made in full before orders are processed or dispatched.
5. Orders and Acceptance
An order is considered accepted only once payment has been successfully processed and confirmation has been issued.
We reserve the right to cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing or description errors
- Suspected fraudulent activity
If an order is cancelled, a full refund will be issued where applicable.
6. Delivery and Risk
Delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control. Risk of loss or damage passes to the customer upon delivery.
7. Returns and Refunds
Returns and refunds are handled in accordance with the Consumer Protection Act (CPA) of South Africa.
To qualify for a return:
- The item must be unused and in its original condition
- Proof of purchase must be provided
Certain items may be non-returnable for hygiene or safety reasons.
Refunds will be processed within a reasonable timeframe once approved.
8. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Logos
- Branding
- Layout and design
is the intellectual property of Not Soda or its licensors and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free access to the website
Your use of this website is at your own risk.
10. Indemnity
You agree to indemnify and hold Not Soda harmless from any claims, damages, losses, or expenses arising from your use of this website or breach of these Terms.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).
12. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect once published on this website.
Your continued use of the website constitutes acceptance of the updated Terms.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@notsoda.co.za
Website: https://notsoda.co.za
Return and Refund Policy
At Not Soda (“we”, “us”, “our”), customer satisfaction is important to us. This Returns & Refunds Policy outlines your rights and our obligations in accordance with the Consumer Protection Act, 68 of 2008 (CPA).
By purchasing from notsoda.co.za, you agree to the terms set out below.
1. Cooling-Off Period (Online Purchases)
In terms of the CPA, customers are entitled to a 7-day cooling-off period for online purchases.
You may cancel your order within 7 days of delivery, provided that:
- The product is unused, unopened, and in its original packaging
- The product is in a resalable condition
Return shipping costs will be for the customer’s account unless the product is defective or incorrect.
2. Damaged, Defective or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please notify us within 48 hours of delivery, providing clear photographs and your order number.
In such cases, you are entitled to:
- A replacement, or
- A full refund, or
- Repair (where applicable)
We will cover all reasonable return shipping costs for approved claims.
3. Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return, unless faulty:
- Opened food or beverage products
- Products that have been partially consumed
- Items not in original packaging
This does not limit your rights under the CPA.
4. Refunds
Once a return has been received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method used at checkout
Please note that bank processing times may vary.
5. Exchanges
If you wish to exchange a product (subject to availability):
- Contact us within 7 days of delivery
- The product must meet return eligibility requirements
Any price difference will be settled before dispatch of the replacement item.
6. Order Cancellations
Before Dispatch
Orders may be cancelled before dispatch for a full refund.
After Dispatch
Once an order has been dispatched, it will be treated as a return and subject to the cooling-off conditions outlined above.
7. Sale Items
Sale or promotional items are non-refundable, unless defective or supplied incorrectly, as required by law.
8. How to Request a Return or Refund
To initiate a return, please contact us with the following details:
- Order number
- Reason for return
- Supporting images (if applicable)
Email: info@notsoda.co.za
Website: https://notsoda.co.za
Do not return items without prior approval, as they may not be accepted.
9. Our Rights
We reserve the right to refuse returns that:
- Do not comply with this policy
- Show signs of misuse or tampering
- Are returned outside the allowed timeframes
This policy does not affect your statutory rights under South African law.
10. Policy Updates
We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
Copyright © 2026 Not Soda - All Rights Reserved.
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