Privacy Policy

Last updated: June 2026

At Not Soda ("we", "us", or "our"), we respect the privacy of everyone who uses our website and services (our "Services"). This policy explains what personal information we collect, how we use and share it, and the rights you have. It is intended to align with South Africa's Protection of Personal Information Act (POPIA). By using our Services, you agree to the collection and use of information as described here.

Information we collect

Information you give us. When you place an order, create an account, request a quote, sign up for emails, or contact us, we may collect your name, email address, phone number, billing and delivery address, company name, and the contents of your messages.

Order and payment information. When you buy from us, our payment provider processes your payment securely. We do not store your full card details on our servers.

Information collected automatically. Like most websites, we automatically collect certain technical information when you visit — such as your IP address, device and browser type, pages viewed, and how you interact with our site — through cookies and similar technologies.

How we use your information

We use your information to process and deliver your orders, respond to enquiries and provide support, manage your account, send you updates or marketing where you have agreed to receive them, improve our website and Services, and meet our legal and tax obligations.

How we share your information

We share personal information only as needed to run our business, including with: service providers who help us operate (for example our e-commerce platform, payment provider, and delivery couriers); professional advisers; and authorities where required by law. We do not sell your personal information.

Cookies

We use cookies to make our site work, analyse traffic, and improve your experience. You can control cookies through your browser settings; disabling them may affect how the site functions.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data.

Your rights

Under POPIA, you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to certain processing, and to withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Children

Our Services are intended for business and adult customers and are not directed at children. We do not knowingly collect personal information from children.