Refund policy

Return and Refund Policy

At Not Soda, customer satisfaction is important to us. This Return and Refund Policy outlines your rights and our obligations in accordance with the Consumer Protection Act, 68 of 2008 (CPA). By purchasing from notsoda.co.za, you agree to the terms set out below.

1. Cooling-off period (online purchases)

In terms of the CPA, customers are entitled to a 7-day cooling-off period for online purchases. You may cancel your order within 7 days of delivery, provided that the product is unused, unopened, and in its original packaging, and in a resalable condition. Return shipping costs will be for the customer's account unless the product is defective or incorrect.

2. Damaged, defective or incorrect items

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery, providing clear photographs and your order number. In such cases, you are entitled to a replacement, a full refund, or repair (where applicable). We will cover all reasonable return shipping costs for approved claims.

3. Non-returnable items

For hygiene and safety reasons, the following items may not be eligible for return unless faulty: opened food or beverage products, products that have been partially consumed, and items not in original packaging. This does not limit your rights under the CPA.

4. Refunds

Once a return has been received and inspected, approved refunds will be processed within 7-10 business days and issued to the original payment method used at checkout. Bank processing times may vary.

5. Exchanges

If you wish to exchange a product (subject to availability), contact us within 7 days of delivery. The product must meet return eligibility requirements. Any price difference will be settled before dispatch of the replacement item.

6. Order cancellations

Before dispatch, orders may be cancelled for a full refund. After dispatch, an order will be treated as a return and subject to the cooling-off conditions above.

7. Sale items

Sale or promotional items are non-refundable unless defective or supplied incorrectly, as required by law.

8. How to request a return or refund

To initiate a return, contact us with your order number, reason for return, and supporting images (if applicable):
Email: info@notsoda.co.za
Please do not return items without prior approval, as they may not be accepted.

9. Our rights

We reserve the right to refuse returns that do not comply with this policy, show signs of misuse or tampering, or are returned outside the allowed timeframes. This policy does not affect your statutory rights under South African law.